Clinic Q&A

• Are you taking new patients?
  • Registration form (sent within 2-3 business days) 
• Any waiting list and how long do I have to wait? 
  • Usually between 6 – 9 months of wait time.
• Do you take walk-in patients? 
• Do any of the doctors provide telephone or video appointments? 

         – We do provide Telephone consultation for patients, but certain appointments like first visit for the ICBC or WCB claim, physician exam, and driver’s medical exam are only available for in-person visit. 

• Will the doctor do a consultation with me via Wechat? 

                    – Your personal medical information are highly confidential and sensitive, we will 

                       book an telephone appointment for you to communicate with our doctors.

• Could you send my prescription/requisition/report via Wechat? 

        – Once we have doctor’s approval to release your medical document, we can print the document out for pick up, or we can email the document to your email address once you sign the electronic communication consent form. 

Pharmacy Q&A

COVID-19 Vaccine related

• Do you take walk-ins for covid 19 vaccination?
  • Yes, we are open Monday to Saturday 9AM-9PM, and Sundays 10AM-6PM for COVID vaccine walk in
  • We also have plenty of appointments. You can also make an appointment on Get Vaccinated BC with your invitation link or call 1-833-838-2323 (translation service is available)
• Can my child receive their COVID vaccine at your pharmacy?
  • For 5-11 year olds: The pediatric Pfizer vaccine for ages 5-11 year old are now only available at mass clinics hosted by the government at the moment. Please make an appointment at the clinics that shows “For all Ages” or “For 5-11 year old” in the clinic name
  • For 12-17 year olds: They will receive the same vaccine as adults, which are available at our pharmacy. Please make an appointment or walk in.  
• What do I need to bring for my COVID-19 vaccine appointment?
  • You need to bring a piece of government issued photo ID (eg. BC services card)
• Who can get a booster shot now?
  • Anyone 12 years of age or older may receive a booster dose. You will receive an invitation about 6 months after your 2nd dose. 
• Which brand of vaccine do you have?
  • We offer Pfizer on all days, and also offer Moderna on most of the days. 
• Can I mix vaccine brands?
  • There is no need for your booster to be the same brand as your previous vaccines. Getting an mRNA vaccine booster is highly effective and safe. (According to BCCDC)
  • There are no safety concerns for mixing vaccines. (According to BCCDC)
• Which brand of vaccine is better for me?
  • For most people, there is no preferred brand. Both mRNA vaccines are highly effective and safe
  • If you are under 30 year old, Pfizer is the preferred vaccine due to its lower risk of heart inflammation, which is a very rare side effect that occurs more often in younger adults and adolescents following COVID-19 vaccine. 
  • If you are moderately or severely immunocompromised, Moderna is preferred. 
• What are the common/possible side effects?
  • Side effects are common a day or two after getting the COVID-19 vaccine. These can include: 
    • Localized pain, redness, itchiness right away and/or 7 days after
    • Swollen lymph nodes under armpit
    • Tiredness or headache
    • Fever and chills 
    • Muscle or joint soreness 
    • Nausea and vomiting 
  • How to manage side effects: 
    • Apply a cool damp cloth or a wrapped ice pack at painful areas
    • Take medication such as Tylenol or Advil for discomfort from side effects. (Please consult with your healthcare providers if you have any health concerns)
  • For more information, please refer to http://www.bccdc.ca/Health-Info-Site/Documents/COVID-19_vaccine/VaccinationAftercare.pdf
• Can I shower after getting the vaccines?
  • Yes, you may shower normally. 
• Do I need to avoid certain foods or drinks (ie alcohol) before/after getting the vaccines? 
  • No, there is no food or drinks that you need to particularly avoid after getting the COVID vaccines. 

Nursing Q&A / Home Care

• What kinds of services do you provide?
  • Our nursing team can provide the following services in your home DAILY:
    • Administer and witness oral medications
    • Give injectable medications (eg. insulin)
    • Vital signs measurements, such as blood pressure and pulse. 
    • Blood sugar monitoring (finger-pricking measurement)
    • Report nursing assessment and vitals reports to your doctor regularly
    • Please contact us at 604-285-2555 for more information.

• I am a family member of an older adult. What can I expect from your service?
  • Once your family member is under our care, we will be responsible for giving all medications as well as requesting for medication refills. In other words, we will take the burden off of you so that you will not need to ever worry about your family member’s medications. 
  • Since our nurses visit the patient daily, we are able to notify you of any unusual matter. So even if you do not live together, you know that a trained healthcare professional is looking after your family everyday.
  • We also communicate with your family member’s physician regularly (eg. send blood pressure report) so that the physician will be aware of the current health state of your family.
  • For more information, please contact 604-285-2555.

• Do I need to pay for the nursing services?
  • Each client’s case is different. We will need to assess your PharmaCare coverage, extended health rules and various other factors. 
  • Please directly contact us at 604-285-2555 for more information.

• Does your nurse speak Mandarin/Cantonese?
  • Most of our nurses speak either/and Mandarin/Cantonese/English. We will try our best to arrange the nurses that speak your preferred language. Please contact us at 604-285-2555 for more information.

• Does your nurse provide ADLs (e.g. bathing, cooking, cleaning, or other housework)?
  • Our  nurses are trained in providing medications (oral, injectable, inhalers..etc) as well as performing vital signs measurements and other clinical assessments (eg. behavioral and mental changes). 
  • If you require assistance on ADLs, we encourage you to reach out to other private home support worker services. 
  • For more information, please contact us at 604-285-2555.